Enable superior customer experiences, and heightened performance levels for customer care, sales, and service teams.
A simple, yet sophisticated suite of call handling and routing features combined with seamless integration into mainstream CRM applications. Designed to deliver consistently positive customer experiences and to empower your customer care, sales, and service teams.
Feature Highlights include:
• Supervisor call controls
• Call Queuing
• Analytics & Reporting
BETTER CUSTOMER ENGAGEMENTS
Built for Small Businesses, or for Small Teams An inbound contact center solution for businesses of all sizes, combining call handling and routing features, with seamless integration into mainstream CRM applications. Requires no CAPEX or training costs; low monthly cost per user.
Improve customer satisfaction
Smart queuing technology lets customers know how long they’ll
have to wait for an agent and where they are in line. Supervisors
simply use their Desktop App to listen in, coach, or join ongoing
calls to assist agents get quicker customer resolutions.
Increase Employee Productivity
Advanced call analytics help businesses visualize performance
gaps and eliminate roadblocks to superior service within the
Easy to Use & Quick Deployment
Contact Center Express users can be deployed in minutes, not days, weeks, or months. Agents and supervisors are up and running quickly. Controls are Integrated right into the UD Voice Desktop App.
Integrates with Your Existing Applications
Contact Center Express functionality integrates with many of the customer management solutions and business application software that you and your customers use every day.
CONTACT CENTER EXPRESS FOR ELEVATE INCLUDES:
FOR CONTACT CENTER AGENTS
• Built right into Elevate, delivering a single pane
of glass for all your customer interactions
FOR CONTACT CENTER CALLERS
• Smart Greetings (announces # of callers in
queue, estimated waiting time)
• Automatically connects callers to the next
available agent. Place callers on hold when all
agents are busy with calls
• Routes calls to organized departments such as
sales, customer service, or technical support
The addition of Contact Center Express Solution requires an active subscription to Elevate for each agent and manager.