Enable superior customer experiences, and heightened performance levels for customer care, sales, and service teams.

A simple, yet sophisticated suite of call handling and routing features combined with seamless integration into mainstream CRM applications. Designed to deliver consistently positive customer experiences and to empower your customer care, sales, and service teams.

Feature Highlights include:
• Supervisor call controls
• Call Queuing
• Analytics & Reporting

BETTER CUSTOMER ENGAGEMENTS

Built for Small Businesses, or for Small Teams An inbound contact center solution for businesses of all sizes, combining call handling and routing features, with seamless integration into mainstream CRM applications. Requires no CAPEX or training costs; low monthly cost per user.

Improve customer satisfaction
Smart queuing technology lets customers know how long they’ll
have to wait for an agent and where they are in line. Supervisors
simply use their Desktop App to listen in, coach, or join ongoing
calls to assist agents get quicker customer resolutions.

Increase Employee Productivity
Advanced call analytics help businesses visualize performance
gaps and eliminate roadblocks to superior service within the
call center.

Easy to Use & Quick Deployment
Contact Center Express users can be deployed in minutes, not days, weeks, or months. Agents and supervisors are up and running quickly. Controls are Integrated right into the UD Voice Desktop App.

Integrates with Your Existing Applications
Contact Center Express functionality integrates with many of the customer management solutions and business application software that you and your customers use every day.

CONTACT CENTER EXPRESS FOR ELEVATE INCLUDES:

FOR CONTACT CENTER AGENTS
• Built right into Elevate, delivering a single pane
of glass for all your customer interactions

FOR CONTACT CENTER CALLERS
• Smart Greetings (announces # of callers in
queue, estimated waiting time)
• Automatically connects callers to the next
available agent. Place callers on hold when all
agents are busy with calls
• Routes calls to organized departments such as
sales, customer service, or technical support

The addition of Contact Center Express Solution requires an active subscription to Elevate for each agent and manager.

Our Google Reviews

    
 
 
      Posted on Google  
   
   Karen Hodge 
 September 9, 2026
 
 
  Great service.  My problem was taken care of immediately.
  
 
     Posted on Google  
   
   Audrey Beringer 
 September 4, 2026
 
 
  Grateful for the prompt help in a crisis. They are professional, knowledgeable and helpful.
  
 
     Posted on Google  
   
   Chris Boyer 
 September 1, 2026
 
 
  Unbound Digital is hands down the best in the area for what all they do. Prompt and professional service.
  
 
     Posted on Google  
   
   Curt Henry 
 September 1, 2026
 
 
  I have used Unbound Digital for years. They are always prompt, courteous, and posses exceptional technical skills. Having a Mac can be a problem for some IT companies but no problem with Unbound Digital
  
 
     Posted on Google  
   
   Johnny Mitzi 
 July 31, 2026
 
 
  came out quick and fixed my problem great to work with
  
 
     Posted on Google  
   
   Stephen Goodson 
 July 30, 2026
 
 
  Computer was messing up bad and they permitted me to bring it in to see what was wrong. Everybody was courteous, nice and professional. Work was done in a timely manner and I'm up and running. Quality company and great work.
  
 
     Posted on Google  
   
   First United Methodist Church of Elizabethton TN 
 July 21, 2026
 
 
  We could not be more pleased with the recent visit Unbound Digital made to our office to check out problems with a desktop.  From initial contact with Landon, Cody setting appointment to Brian providing the tech; the whole team was pleasant and professional.   The service was impeccable addressing all our problems quickly and had the office back to running 100%.   They are always "Johnny on the Spot" from the smallest hic cup to major chaos providing superior customer service each time we have needed them.
  
 
 
  
 
 
   Trustindex rating score: 4.9 of 5, based on 359 reviews

SCHEDULE A FREE ASSESSMENT

Drop us a line today for a free assessment!

Click Here