MANAGED IT SERVICES
Business IT Support done the Right Way!
Customer Service Done Right!
When you call Unbound Digital, you get help right away. We have our helpdesk staffed with our Employees' that know you and your systems, Not some call center like our competitors, Talk to a live Unbound Digital Employee in our office in Johnson City and get help when you call. We help right away, we don't call you back or put in tickets for someone to call you back. We help When You Call! Try us and see the difference.
Flat Fee IT
Pay a Flat Monthly Fee for each Workstation and Server and we cover all the issues, and we include Backups, and Manage your email, software and more.
Vendor Management
If there is an issue with a 3rd party software, Unbound Digital will work with the vendor directly on your behalf to solve the issues. We won't tell you to call other people for support as we are your support.
Virtual CIO
Unbound Digital provides Virtual CIO services to help move your company into the future.
Reporting
Know where you stand with monthly to the point Executive reports on your Workstations, Servers and Tickets and Services.
Cost Less than Traditional IT Services
Our model is more cost effective than traditional IT Services saving you up to 50% of the cost.
6 BENEFITS OF
MANAGED SERVICES
- INCREASED OPERATIONAL EFFICIENCY
- REDUCED OPERATING COST
- COST-EFFECTIVE ACCESS TO ENTERPRISE-LEVEL SUPPORT
- MINIMIZED DOWNTIME
- FOCUS ON OPERATING YOUR BUSINESS, NOT IT
- PEACE OF MIND WITH 24/7 MONITORING
WHAT IS INCLUDED WITH UD’S MANAGED SERVICES PLANS?
Guaranteed Response Time
All of our Managed Services agreements have a guaranteed response time Service Level Agreement.
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Managed Antivirus & Anti-Malware
Latest Generation EDR Enterprise level antivirus and anti-malware protection that is monitored by our staff.
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Patch Management
Windows and hundreds of third party patches are approved and pushed to keep your systems up-to-date and secure.
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Monitoring 24/7
With our Monitoring we get real time alerts for issues and react fast to take care of issues before they become problems for every workstation and server.
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Maintenance
We clean temp and junk files and Defrag your systems on an automatic schedule to keep your systems running smoothly.
Remote Support
On demand support from our technicians, who can remote into your systems saving time and providing a fast response.
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Managed Backup
WHAT ARE THE OTHER MANAGED SERVICES THAT WE OFFER?
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Web Protection
Web filtering at a granular level. We can filter websites based on Predefined Categories or by inputting custom websites. With Web Protection, we can also filter per computer.
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Email Security
Filter out phishing, virus infected and junk mail before it even gets to your server or network. This provides enhanced security for your email and network along with phishing protection and email encryption.
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Managed Online Backup
Protect your files with a Managed online backup. By monitoring and tracking your backup’s status and progress, we can make sure your files are being backed up.
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Firewall Maintenance & Testing
On a predefined schedule, we will patch and maintain your company’s firewall and run scans to ensure your network’s protection.
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Deployment and Network Design
Let Unbound Digital design and manage your next deployment of Servers, Networks or Computers. We will put a plan in place to ensure your business continuity.
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Mobile Device Management
Remotely manage Company owned or Employee owned Phones and Tablets. We offer features such as Remote Wipe, Locate, and Managed Wifi and Email Settings.
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VoIP Phone System Management
MANAGED SERVICES VS BREAK-FIX
Managed services are also a philosophical change in the way that a business deals with its technology. Instead of following the old-school tradition of break-fix (literally meaning wait until the server, desktops or other critical networking devices fail, then scramble to fix them), a business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management, and/or clients.
COST OF MANAGED SERVICES VS BREAK-FIX
Surprisingly most managed services cost less than traditional break-fix services, especially when including the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow a managed services provider to be more efficient than a similar break-fix company who is constantly rolling out a truck to visit customer sites. Therefore the managed service company can offer a “better” service without charging more.
MANAGED SERVICES WITH NO CONTRACTS
We don’t need to lock you into a contract for 3 to 5 years with no way out like some companies do. We have always built our business on the belief that we will do a great job for any company that we serve, and they will keep us as their IT Support Company because we do a Great Job. We want to make sure you and your company receive the very best customer service and response so - we only ask for agreements and never ask you to sign a contract.
