What is Included with UD’s Managed Services Plans?
Guaranteed Response Time – All of our Managed Services agreements have a guaranteed response time Service Level Agreement.
Managed Antivirus & Anti-Malware – Enterprise level antivirus and anti-malware protection that is monitored by our staff.
Patch Management – Windows and hundreds of third party patches are approved and pushed to keep your systems up-to-date and secure.
Hourly Reporting – Every 60 minutes we are getting a report from each computer and server about the state of its health.
Maintenance – We clean temp and junk files and Defrag your system’s on an automatic schedule to keep your systems running smoothly.
Remote Support – On demand support from our technicians. We can remote into your systems saving time and providing a fast response.
Managed Backup – Our staff monitors your backup’s and we make sure they are happening and working so you are ready in the time of need.
6 Benefits of Managed Services
- Increased Operational Efficiency
- Reduced Operating Cost
- Cost-Effective Access to Enterprise -level support
- Minimized downtime
- Focus on Operating Your Business, Not IT
- Peace of Mind with 24/7 Network Monitoring
What are the Other Managed Services that we Offer?
Web Protection – Web filtering at a granular level. We can filter websites based on Predefined Categories or by inputting custom websites. With Web Protection, we can also filter per computer.
Exchange Server Antispam – Filter out phishing, virus infected and junk mail before it even gets to your server or network. This provides enhanced security for your email and network.
Managed Online Backup – Protect your files with a Managed online backup. By monitoring and tracking your backup’s status and progress, we can make sure your files are being backed up.
Firewall Maintenance & Testing – On a predefined schedule, we will patch and maintain your company’s firewall and run scans to ensure your networks protection.
Deployment and Network Design – Let Unbound Digital design and manage your next deployment of Servers, Networks or Computers. We will put a plan in place to insure your business continuity.
Mobile Device Management – Remotely manage Company owned or Employee owned Phones and Tablets. We offer features such as Remote Wipe, Locate, and Managed Wifi and Email Settings.
VoIP Phone System Management – Enterprise level phone system, turn-key installation, management, support.
Managed Services Vs Break-Fix
Managed services are also a philosophical change in the way that a business deals with its technology. Instead of following the old-school tradition of break-fix (literally meaning wait until the server, desktops or other critical networking devices fail, then scramble to fix them), a business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management, and/or clients.
Cost of Managed Services Vs Break-Fix
Surprisingly most managed services cost less than traditional break-fix services, especially when including the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow a managed services provider to be more efficient than a similar break-fix company who is constantly rolling a truck to visit customer sites. Therefore the managed service company can offer a “better” service without charging more.
Managed Services with NO CONTRACTS
We don’t need to lock you into a contract for 3 to 5 years with no way out like some companies do. We have always built our business on the belief that we will do a great job for any company that we serve and they will keep us as their IT Support Company because we do a Great Job. We want to make sure you and your company receives the very best customer service and responce so we only do Agreements and never a contract.