phone423.335.2461

phone423.335.2461

What is Included with UD’s Managed Services Plans?

Guaranteed Response Time Guaranteed Response Time – All of our Managed Services agreements have a guaranteed response time Service Level Agreement.

Managed Antivirus Managed Antivirus & Anti-Malware – Enterprise level antivirus and anti-malware protection that is monitored by our staff.

Patch Management Patch Management – Windows and hundreds of third party patches are approved and pushed to keep your systems up-to-date and secure.

Hourly System Reporting Hourly Reporting – Every 60 minutes we are getting a report from each computer and server about the state of its health.

automated maintenance Maintenance – We clean temp and junk files and Defrag your system’s on an automatic schedule to keep your systems running smoothly.

remote support Remote Support – On demand support from our technicians. We can remote into your systems saving time and providing a fast response.

managed online backup Managed Backup – Our staff monitors your backup’s and we make sure they are happening and working so you are ready in the time of need.

6 Benefits of Managed Services

  • Increased Operational  Efficiency
  • Reduced Operating Cost
  • Cost-Effective Access to  Enterprise -level support
  • Minimized downtime
  • Focus on Operating Your Business, Not IT
  • Peace of Mind with 24/7 Network Monitoring

What are the Other Managed Services that we Offer?

Web Filtering Web Protection – Web filtering at a granular level. We can filter websites based on Predefined Categories or by inputting custom websites. With Web Protection, we can also filter per computer.

Exchange Email Filtering Exchange Server Antispam – Filter out phishing, virus infected and junk mail before it even gets to your server or network. This provides enhanced security for your email and network.

managed online backup Managed Online Backup – Protect your files with a Managed online backup. By monitoring and tracking your backup’s status and progress, we can make sure your files are being backed up.

Firewall Maintenance & Testing Firewall Maintenance & Testing – On a predefined schedule, we will patch and maintain your company’s firewall and run scans to ensure your networks protection.

Deployment and Network Design Deployment and Network Design – Let Unbound Digital design and manage your next deployment of Servers, Networks or Computers. We will put a plan in place to insure your business continuity.

Mobile Device Management Mobile Device Management – Remotely manage Company owned or Employee owned Phones and Tablets. We offer features such as Remote Wipe, Locate, and Managed Wifi and Email Settings.

VoIP Phone VoIP Phone System Management – Enterprise level phone system, turn-key installation, management, support.

Managed Services Vs Break-Fix

Managed services are also a philosophical change in the way that a business deals with its technology. Instead of following the old-school tradition of break-fix (literally meaning wait until the server, desktops or other critical networking devices fail, then scramble to fix them), a business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management, and/or clients.

Cost of Managed Services Vs Break-Fix

Surprisingly most managed services cost less than traditional break-fix services, especially when including the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow a managed services provider to be more efficient than a similar break-fix company who is constantly rolling a truck to visit customer sites. Therefore the managed service company can offer a “better” service without charging more.

Managed Services with NO CONTRACTS

We don’t need to lock you into a contract for 3 to 5 years with no way out like some companies do. We have always built our business on the belief that we will do a great job for any company that we serve and they will keep us as their IT Support Company because we do a Great Job. We want to make sure you and your company receives the very best customer service and responce so we only do Agreements and never a contract.

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