What Are the Most Helpful Features VoIP Offers Small Businesses?

About 61% of small businesses are now converting to VoIP business phone systems. There are various benefits to using such a service, but many small business owners overlook some of its most useful features.

Voice over Internet Protocol (VoIP) is a leading-edge modern calling remedy that enables you to make phone calls utilizing a broadband internet connection rather than a traditional landline.

A small business VoIP service works by connecting communications such as phone calls, texts, emails, and internet chat. It is a dependable ethernet connection that substitutes traditional phone systems based on physical switches to route calls. While most modern phone systems (VoIP-PBX) use VoIP technology to facilitate on-premise calls, they lack most features of full-scale VoIP phone systems.

Investing in a VoIP phone service for your small business will provide various long-term benefits, including improved internal and external communications, increased scalability, more flexibility, advanced reporting capabilities, money savings, business-grade security, and more.

Helpful Features VoIP Offers Small Businesses

If you think about whether or not to switch to VoIP, here are some key features you can’t afford to overlook:Help from machines

Hiring a dedicated employee to manage incoming phone calls is often prohibitively expensive for small businesses. Most VoIP services include an automated assistance feature that allows you to program important information such as special announcements, locations, operating hours, and answers to frequently asked questions to improve the customer service experience.

Analytics and call log

You can evaluate reports and analyze metrics to learn how customers interact with your company. For example, you can see what time of day receives the most calls and how long each call lasts to assist management in allocating resources appropriately.

Outstanding call quality

The most recent VoIP technology allows for crystal clear voice and video calls, frequently outperforming traditional landlines’ quality. This will help to reduce the frustration caused by the poor audio quality. Furthermore, most VoIP providers continuously monitor their networks to ensure the highest call quality.

Routing of phone calls

Many VoIP services include an interactive voice response (IVR) feature that assists in gathering customer information and routing calls to the most appropriate team member. This will allow you to provide better customer service while lowering costs and increasing productivity.

Transcription of voicemail to email

Voicemail to email transcription converts voicemail messages to text and sends them to a specified email address. You won’t have to scribble down names, numbers, and addresses frantically. Take your time and read them at your leisure in your email. This also enables you to file, organize, delete, and search all your voicemails in ways that would otherwise be impossible.

Coaching resources

Barge and whisper are two features that can help you train and monitor your employees’ phone performance. You can use Barge to listen in on an employee and client conversation without interfering. You have the option of informing them — or not. Whisper allows you to give your employees advice, tips, and information while they are on the phone with a client without the client knowing.

Other software integration

You can integrate a VoIP platform with other software applications (for example, file sharing, CRM, and helpdesk) so that all systems are in real-time sync to reduce errors and delays. Furthermore, your team can manage all interactions in one location, streamlining processes and increasing cost-efficiency.

Conferencing

Most people are aware of conferencing with VoIP services, but not everyone takes advantage of all of the features that may be available. A conference floor monitor is frequently available. You can use this to manage invitations, “hand-raises,” muting individuals, and so on. Online conferences can become messy and confusing if not properly managed, so this is an excellent tool to learn how to use.

How Small Businesses Benefit From VOIP

Unified communications features access

VoIP systems today go beyond just making phone calls. Most service packages include video conferencing, chat, file sharing, screen sharing, and other features allowing you to consolidate all your communication needs into a single platform. As a result, your company can easily streamline communication and increase cost-efficiency.

It increases users’ flexibility and mobility

VoIP for small businesses enables users to connect phone hardware and wireless headsets to a wide range of software systems, including remote conferencing, file sharing, and email. This flexibility and mobility are incredibly beneficial to constantly moving users, particularly corporate employees who travel frequently. And, because long-distance VoIP calls are less expensive than traditional landline or mobile phone calls, it’s also a great money saver.

It has the potential to reduce company expenses

Traditional phone lines can be expensive to install on your premises. On the other hand, setting up and managing a VoIP system for a small business is less expensive.

In most cases, Internet voice and video calls between two or more devices are free. This means that communication between employees and departments will be free if done through your VoIP phone. Calls from a PC to a cable phone may incur a fee, but the rates are significantly lower than traditional mobile or landline phone calls.

Most VoIP services are priced per month, so you can ensure you only pay for the number of users you need.

It aids in increasing employee productivity

VoIP technology can help your company’s productivity by allowing users to host virtual meetings, hold international phone conferences, share essential company documents, and more via voice and video calls. VoIP for small businesses has advanced significantly in voice clarity, becoming virtually indistinguishable from more traditional phone conversations.

VoIP systems rarely experience distorted, dropped, or lagging calls, making it more appealing to businesses worldwide as a steady and reliable mode of communication.

Improve Your Business Phone System with UD Voice

Small business VoIP systems are an excellent way for businesses of all sizes to present a positive appearance through an enterprise-class phone system. 

Contact Unbound Digital today to learn more about our UD Voice advanced VoIP system. Call 423-467-7777.