What Are the Most Time-Saving Features to Leverage in VoIP Phone System?

Over the last two years, usage of VoIP phone systems has grown exponentially. VoIP offers an excellent solution for businesses that work hybrid or remotely, enabling employees to answer business lines from anywhere and maintain a professional experience for customers. 

Aside from being an enabler of business continuity, VoIP can also save your business a lot of time and money. Let’s look in more detail below. 

What is VoIP? 

VoIP (pronounced voyp) is a communications technology disrupting the world of telephone communications. The VoIP market is snowballing. By 2024, it is expected to reach $145 billion. 

VoIP stands for Voice over Internet Protocol. Put simply, it means that voices are transmitted over a computer network rather than a telephone line.

With VoIP, business phone lines are no longer anchored to a physical place. They can be answered from numerous locations on multiple devices. They also tend to feature cool enterprise-grade features like hold music, ring groups, and video conferencing to enhance both the employee and customer experience. 

Why should I invest in VoIP?

The world of telecommunications is going to change over the next few years dramatically. The traditional analog methods of communications, which many businesses use today, are becoming outdated. 

Maintaining these lines is proving too expensive, and telecommunications providers are innovating. From 2023 – 2024, organizations won’t be able to purchase Public Switched Telephone Networks or Integrated Services Digital Network in some countries. By 2025, it’s expected that these networks will be shut down completely. 

While these milestones are a couple of years away, the time for organizations to act is now. Already, many businesses have moved to VoIP and are reaping the benefits in terms of time and cost savings. 3 billion people are mobile VoIP users in 2021 approximately.

While migrating to a new system can be daunting, VoIP systems are easy to deploy, intuitive to use, and great for improving both internal and external communications. 

Here’s what you need to know about VoIP’s time-saving features. 

How can VoIP save my business time?

1. Enhanced productivity

VoIP empowers your employees to make calls without the need for special hardware. The call function can be integrated into their devices – such as computers, tablets, and cell phones – and is available with a connection to the internet. 

This means that employees can multitask and use multiple applications while making a phone call. This makes things like customer service queries more efficient. 

Research indicates that if you use a VoIP system, your business can save 32 minutes of calls per day per team member due to better availability, more flexibility, and features that cut out rote tasks.

2. Perfect for the mobile workforce

VoIP is a great way to maintain connections while on the road for employees who travel a lot for work. No matter where an employee is working from, they will be reachable via their VoIP number. This reduces the time spent trying to plan and coordinate traditional phone calls. 

3. Scalable 

VoIP tends to be cloud-based, meaning it is agile, flexible, and scalable. If you need to add or reduce your phone systems, you can do so effortlessly in the settings function. This saves a lot of time compared to the manual task or boxing and unboxing phones, headsets, and other hardware. As an added bonus, implementing the VoIP system can result in a 50% reduction in telecom costs. 

4. Reliable 

The last two years have really shown us that we never know what’s around the corner. These are known as ‘unknown unknowns’, threats to business continuity that we can’t foresee. 

While we can’t predict the future, we can advise you to boost your enterprise resilience – and VoIP helps with this too! Because it’s cloud-based, VoIP is less likely to be affected by a natural disaster than, say, telephone lines. If there’s an outage, employees will still be able to take calls from their devices, keeping your business up and running. 

5. Seamless

VoIP possesses a lot of time-saving features that will help your employees improve the customer experience. For example, you can set up call routing in line with certain times of day or days of the week. You can also enable email and text notifications, which can be used for customer communications, internal reminders, and more. 

6. New insights

A sound VoIP system will harness the power of data analytics to generate insights that your business can use to uncover new revenue streams. VoIP call data can be combined with your customer relationship management system to help you improve your sales strategy. 

Are you ready to unlock the power over VoIP for your business?

Unbound Digital can help your Johnson City, Tennessee business take full advantage of VoIP and mobile VoIP at your office to reduce costs, improve customer experience, and keep employees productive.

Contact us today to schedule a consultation. Call 423-467-7777 or reach us online.