The Advantages of Mobile VolP to Your Hybrid Office

Businesses are increasingly relying on VoIP solutions for business communications. According to Statista, over 35 million VoIP phone lines were added to companies in the US between 2010 and 2018. Over the next five years, SMBs in particular are expected to increase their use of VoIP by more than 15%.

What Is a VoIP Phone System?

VoIP, which stands for Voice over Internet Protocol, is a phone system that uses the Internet Protocol to receive and place calls.  

Small data packets are used to develop communication and subsequently sent through the Internet Protocol network. This could be connected to the Internet, a phone service provider, or both.

Because it is so easy to use, cost-effective, and flexible, VoIP has increased in popularity. Phones, along with other technologies such as music, television streaming, and security cameras, have been shifting to the internet over the last two decades.

Before we dive into the advantages a VoIP phone can bring to your hybrid office, let’s look at some of its features

Features of VOIP

Call Forwarding and Voicemail.

Some VoIP phone systems offer voicemail options. Some have call forwarding. Your workers can receive calls regardless of their phone number or physical location. It makes it possible for management or clients to reach your workers when working remotely.

Call Management and Routing 

You can automatically route your incoming calls using several filters such as customer type, topic, available staff, etc. With the VoIP call management feature, the system prioritizes incoming calls and can block calls from suspicious or unknown numbers. You can integrate certain office tools such as Office 365, making it easier to update available users based on their status and calendar status.  

Call Notification

The call notification feature lets employees receive an email or text notification when specific calls come in.  The call notification is helpful when employees want to be alerted of essential calls. 

Interactive Voice Response

Thanks to the Interactive Voice Response (or Auto-Attendant), even small businesses can have an automated answering and menu system. The Auto-Attendant answers and routes incoming calls when there isn’t a dedicated human operator.

Call Recording

Certain companies need to record some or all incoming calls due to regulatory reasons. Others record to track employee performance or customer satisfaction. Whatever the case, VoIP systems let you record specific calls for monitoring and evaluation.

Audio and Video Conferencing

Multiple-person conference calls are also possible with advanced VoIP solutions, which are great for remote work and team meetings. 

Text Messaging

Sometimes, a text message is faster and more concise than making a phone call. As a result, most VoIP platforms provide SMS texting and voice calling via the Internet.

Analytics

Advanced VoIP conversations collect a range of call data. VoIP also provides IT or call center workers with useful statistics. You can also get other analytics like caller trends, call session stars, employee performance, and other factors.

Mobility

VoIP phone systems come with several connection options. For example, employees can use the advanced mobile app for iPhone and Android smartphones or the desktop app for Windows and macOS to check voicemail, transfer, make and receive calls from their web-connected device. 

Benefits of VoIP To Hybrid Offices

Supports Hybrid and Remote Working Models

One of the biggest benefits of VoIP is that it supports hybrid work models Internal communication tools such as VoIP allow your staff to stay connected to your organization from anywhere in the world. 

As a result, if you hire workers from various cities, states, or countries, they can all connect to your VoIP network without setting up separate infrastructures in each location. Instead, they need a VoIP phone, a VoIP web interface, and a mobile app to connect.

Users can use VoIP on multiple devices, and they can even be particular about where they receive calls based on where they are: at work, at home, or elsewhere.

Cost-Effective

For many firms, money is the deciding factor, and VoIP excels in this regard. Installing and operating a VoIP system is nearly always less expensive than a regular phone system. With a VoIP phone system, you can save as much as 40% on local calls and up to 90% on initial expenditures compared to alternative solutions.

Increased Productivity

Employees can save time by using VoIP and cloud services, thereby creating a streamlined communication system. In other words, you provide your employees with the tools they require to function more efficiently and successfully.

Less Maintenance

Hardware and equipment maintenance takes time and money. You don’t want your IT team wasting time maintaining your phone system up and running when they could be helping you develop your company. The exact maintenance, repair, and update services that a cloud-based solution provides can be provided by a phone hybrid system.

Are you thinking of setting up a VoIP phone system for your hybrid office? Then think Unbound Digital. Schedule a consultation by calling 423-467-7777 or Contact Us online now.