The experience someone receives when they call a company can influence their decision of whether they want to do business with them or not.
If you call a contractor’s business line, and he picks up right away with no receptionist, you’re probably going to get the impression that he’s a one-person business and may not have an office.
On the other hand, if you call and you receive a professional sounding auto-attendant that offers a prompt to “press 1 for X” and you’re then connected to the contractor after some short hold music, you’re going to get the impression of a professionally run office.
The thing is, it’s the same contractor, he just upgraded to a VoIP phone system to lower his costs while also getting the features that bigger companies usually enjoy in their phone systems.
Two of the most attractive benefits of upgrading to a VoiP phone system are that you save money and gain more features. Internet-based phones are just another way that cloud solutions have leveled the playing field for small businesses by making it affordable to have the “bells and whistles” that usually only large enterprise companies could afford. Additionally, phone costs come in much less overall with VoIP.
How VoIP Saves Small Businesses Money
Anytime you can streamline and lower costs without losing anything important, that’s a great move for a small business. And it’s even better if you actually gain features while also reducing costs.
Let’s look at how you can save money first, then we’ll get into some of the standard “big business” features VoIP offers.
Reduce Hardware Costs
The startup costs for VoIP are a fraction of what you have to pay for traditional landline phone systems. Installing the hardware needed for a basic analog system is between $3500 to $4500, including desk phones for 5-10 lines.
A big cost of the initial cash outlay is for the hardware required to install an analog phone system with multiple lines running to different desks.
With VoIP phones, there are no lines to run and, unless you choose a desk handset, no hardware costs involved at all. And even if you do want a handset, they’re less expensive than wired handsets.
VoIP can be answered using a computer or mobile device and they’re completely cloud based. This also makes pricing much less and depending upon the number of lines you need and other features, such as a 1-800 number, you can easily get started for less than $500, or even much lower if you’re just looking for a single number.
Savings on Calls
When you use an analog line, you’re paying a premium for international calls, even to Canada, and paying more fees on top of your monthly bill for local calls. You can typically save about 90% on international calls and 40% on local calls using VoIP.
Ongoing Maintenance/Repair Savings
Other cost savings using VoIP include no costs for hardware maintenance throughout the year and no unexpected repair costs should a wire get damaged. Everything you need to keep your phones functioning properly is included in your monthly fee.
Enjoy those Big Business Features
From hold music to phone trees, VoIP offers small businesses the ability to sound as professional to people that call them as any large Fortune 500 company.
Here are some of the standard features you’ll find.
You can save on having to hire someone only to answer and route calls because VoIP comes with an automated attendant that can answer with a pre-recorded greeting and route calls to specific departments based upon “press 1, press 2” prompts.
If you’re afraid your recorded greetings and messages will sound unprofessional, there is an entire pool of voice-talent you can tap into to create your recordings and have then sound just like any enterprise corporation.
VoIP makes it easy to set up a dial-by-name directory to allow callers to get to the specific person they need faster.
Scheduling Forwarding Times
Have you ever gotten home and realized you forgot to forward your phones to your after-hours answering service? VoIP allows you to set the days and hours you want phones to forward so they do it automatically.
If you’re on call after regular business hours, you can even provide a prompt that will allow people to call a special number that forwards to your mobile phone, so you’re available, but don’t have to give out your mobile number.
Call Recording & Transcription
You’re between outside sales calls and just have a few moments to check your messages. If you use VoIP, instead of having to listen to each one to see if there’s anything urgent, you can simply read through the call transcription notes.
VoIP also allows you to easily record calls for legal or quality control purposes.
Get Calls Answered Faster
VoIP gives you the ability to set up ring groups, where all phones in a specific department will ring until one person answers. You can also automatically transfer a call from a line that’s in use to another that’s open or transfer them back to a receptionist if no one is answering.
This keeps callers from hanging up because no one is answering their call.
Other Professional Features
Those are just a few of the professional features you get for less by upgrading to VoIP. Here are a few others:
- Call blocking
- Call announce
- Hold music library
- Do Not Disturb mode
- 3-way conferencing
- Visual call reports
- Call queue
- Text messaging
Explore the Features & Cost Savings of VoIP Today
Have you been contemplating moving to VoIP, but have a few more questions? Unbound Digital is a FreedomVoice Elite Partner, which allows us to bring you great deals on a custom VoIP system for your office. We can give you a demonstration and answer all your questions.
Get your free VoIP demo today! Call 423-335-2461 or contact us online.