A business phone system is one of the most important customer-facing systems that you have. Without even talking to someone in person, a potential customer can make a decision to buy from you or not based upon their experience calling your business number.
More than 50% of people prefer engaging with a company by phone, making it the number one channel for customer communications.
If someone calls your business line and reaches what is obviously the owner’s personal cell phone, it can give them a poor impression of your company’s professionalism.
Likewise, if you’ve had to send employees home to work remotely due to the pandemic, not having full access to the features of a landline system can be problematic. It can leave employees unable to transfer a call, meaning someone must call back in again. It could also be a challenge for outgoing calls, leaving no option but to make them on personal cell phones.
There are two things that businesses of all sizes need when it comes to this main method of communication:
- A professional phone system with business features
- A cloud-based VoIP phone system
Why is each of those things important?
First, to present a professional business image and provide the best calling experience possible takes a business phone system. This gives your company features like call transfer, company directory, hold music, virtual voicemail, and more.
Next, the pandemic has made it evident that companies need to remove as many ties as possible to a physical location. They need to be able to operate remotely where they can, and this includes the ability to access all features of their business phone system, no matter where they are.
When you have to work away from your physical office, a landline system is a barrier to being able to operate effectively.
UD Voice: A Modern Phone System for Your Business
Unbound Digital offers a cloud-based, full-featured business phone system that can meet all modern office needs. One of the additional benefits of a cloud-based system is that it’s very affordable and offers multiple features for much less than an on-premises phone system.
Here are some of the ways that UD Voice can help you grow your business and maintain a positive customer experience.
Lower Costs for Maintenance, Setup, & Calling
Businesses that switch to VoIP can save as much as 50%-70% on their overall phone system costs. This is because the savings come in several ways when you use VoIP.
Savings opportunities with UD Voice include:
- No equipment to pay for and install when you have a new employee
- No equipment maintenance costs
- Lower local and international calling rates
- Enterprise-class features are included, not expensive add-ons like with a landline PBX system
- Monthly costs for service are lower
Your Callers Get a First-Class Calling Experience
With UD Voice, you don’t have to pay a fortune to get first-class phone system features designed to improve the caller experience. This means when someone calls into your business, they immediately get a great first impression even before speaking to anyone.
Some of the caller-facing features include:
- Automated attendant
- Hold music
- Group ring
- Company directory
- Fast call routing
Save Money on Other SaaS Apps
UD Voice does more than just give you an enterprise-class phone system. Because it is cloud-based, it includes other communication tools that can eliminate the need to pay for other SaaS apps.
For example, some of the other tools that come with a UD Voice subscription include:
- Video conferencing with HD audio/video, screen sharing, and more
- Team chat (eliminating the need for a separate team messaging tool)
- File management and file sharing
- Presence indicators to aid in remote team communication
Security & Reliability
UD Voice includes industry-leading security technology that will ensure your data stays secure and in compliance with data privacy standards.
You get a 99.999% service reliability guarantee backed by an SLA and help whenever you need it from our UD Voice technology team. This is one of the advantages of using a VoIP system with a trusted IT provider rather than an unknown company you find online. You have real-live technicians that can help you remotely or in person whenever you need them.
Features You Can’t Get From a Landline System
Because UD Voice is cloud-based, it not only can duplicate all the standard business phone system features, it can also give you features you can’t get on a landline.
- Ability to make calls from anywhere
- Use your business phone lines via a desk phone, PC and headset, or mobile device
- Voicemail to email transcription
- Video conferencing
- Simple user administration without needing a service technician visit
- Near-instant new line or new user setup
Upgrade Your Business Image & Lower Costs With UD Voice
Unbound Digital can help your Johnson City, Tennessee business lower your phone costs and improve your business image with a UD Voice cloud phone system.
Contact us today to schedule a consultation. Call 423-335-2461 or reach us online.