Need to Return a product?

To return a product at Unbound Digital, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department by the "Contact Us" Page. NO returns of any type will be accepted without an RMA.

To request an RMA:
Use our Online form on the "Contact Us" Page and Select "RMA Request" from the Drop Down Menu and complete all of the Contact information and press "Submit Request."
We Will email you an RMA number during Normal Business Hours.

Normal Business hours are Monday - Friday: 10 a.m. - 6 p.m. EST.

We'll need the following information to authorize your return:

- Customer Name
- Address and Contact Information
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Unbound Digital accepts returns on merchandise from select manufacturers within 30 days. However, Unbound Digital reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward one of the following:

1. FUTURE PRODUCT PURCHASES OR SERVICES RENDERED
2. A FULL CASH REFUND AT UD'S DISCLOSURE

Conditions on Returns:

1. ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Unbound Digital on returned items. Unbound Digital will pay the shipping charges on the replacement or exchanged item(s) going back.
2. SEND YOUR RETURN VIA AN INSURED TRACEABLE COURIER TO THE ADDRESS BELOW:
   • Unbound Digital
     Attn: RMA Department
     506 West Oakland Ave
     Johnson City, TN 37601
     USA

Returns within 30 days from invoice date can be for exchanged, replaced, refunded or credited at Unbound Digital's discretion. Please be aware that specific manufacturers have more restrictive return policies.